State: Tennessee Clear all filters (9 of 46 reviews match)
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The branch manager Darletta Newson and her employees were so very nice and patient with me. When I first came in I didn't have the best of credit nor did I have a lot of money. She and a loan officer sat me down and told me how I could build my credit quickly and when...
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5.0
I liked
  • Amazing customer service
  • Exceeded expectations
#1160304
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THEY TOLD ME MY SCORES WERE GOOD AND THAT I QUALIFIED FOR A VA LOAN. I COMPILED ALL DOCUMENTS THEY ASK FOR AND SENT THEM. THEY WERE SUPPOSED TO SEND ME AUTORIZATION DOCUMENTS FOR MY SIGNATURE. AFTER TWO WEEKS I DETERMINED THE DOCUMENTS HAD NEVER BEEN SENT AND WAS LIED...
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Anonymous
Annoyed

Just curious, who did you work with in Knoxville?

1.0
I didn't like
  • Very unprofessional
#1121737
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Marty Human and Derrik Cummins seem to either not know how to do their job or are just lying about things they are not able to be upfront in the beginning and tell you what's going on. You get consistent reassurance everything is OK until a week or two later something...
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2.1
#1067326
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My husband and I started the loan process with the Southwest Funding Knoxville office in late May 2016. We closed on our home on August 9th, 2016. Our loan officers Derek Cummins and Eric Inman worked tirelessly for us so that we could get into our home. Our credit...
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5.0
Jacksboro, Tennessee
#948147
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Southwest Funding Customer Care Review

I have been working on a loan with them for 6 months! It has been one thing after anouther. Back and fourth! The loan officer tells me to get something more of different every time i talk to him. Tell me we will close next spring! I dont think so! I got approved by a actual bank. Not a runaround lender! Beware!
1.4
Details
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
#935514
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When I first talked to Brian, I informed him I saw a complaint about him online. He convinced me that I shouldn't allow one complaint to define who he is and what he does. I just wanted to take a moment out of my schedule to say thanks for the wonderful job he did...
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5.0
I liked
  • Exceeded expectations
#880783
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Southwest Funding Customer Care Review

Im WARNING ALL This is a sorry company to get involved with. They do not go by what they say, and lazy at the job! Was told many of times they needed new stuff. Got everything they ask for and still some how didnt get the house! Loss a lot of money!
#870360
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Southwest has been one of my most preferred lenders. I make sure I'm closely involved in what is going on with the process throughout. Although, I typically stake my reputation Southwest has closed a number of deals for me. I've seen this lending institutions take...
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4.6
#805714
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I spoke with a loan officer from Memphis, TN, Brian Thomas, who told me that I was pre-approved for a mortgage loan. During the process, whenever I had questions I would call, text and email and he would take up to a week to respond back to me or my realtor. We had...
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Anonymous
Anonymous

I had the same problem with Brian Thomas but when I called the local manager at Southwest Funding my file was switched to a lady who was very knowledgable and responsive. We ...

#741968
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